Quality Policy

Overview of the Institution's Quality Policy

To provide advanced oral and dental health services at world standards with its modern infrastructure and social service awareness by using the latest technologies known in the field of dentistry within the framework of our vision and mission, aiming to provide sustainable high-level dentistry services that continuously improve the quality of health at national and international standards, respect patient and employee rights.

Purpose of the Institution Quality Policy

• To implement the requirements of all quality systems implemented in the organization in harmony and to monitor their continuity,
• In line with the mission, vision, values and strategies of the institution, to continue quality improvement and patient safety studies without compromising ethical values,
• To increase the level of quality and patient safety in the Institution by using evidence-based improvement tools that prioritize education,
• Promote effective communication and multidisciplinary working at all levels,
• To provide quality health services with modern technology required by contemporary medicine,
• To provide quality service in line with national and international patient safety goals,
• To contribute to studies to protect and improve public health,
• To ensure patient, patient relatives and employee satisfaction and to continuously increase training,
• Ensure optimum financial performance,
• Not compromising on the Quality Management System requirements and continuously increasing its effectiveness,
• Ensure continuous improvement,
• Establishing and developing the organization's systems and processes in line with best practices.

Our Duties as Quality Directorate

• To ensure the coordination of the activities carried out within the framework of SKS,
• To follow up the work towards corporate goals and objectives,
• Managing self-assessments,
• Managing the processes related to the unwanted event notification system,
• To take part in studies related to risk management,
• To manage the activities for measuring patient experience and employee feedback surveys (such as survey applications, evaluation of survey results, improvement studies based on survey results),
• To ensure the management of the document within the framework of the BCS,
• Managing processes for quality indicators,
• To participate as a member in the committees determined within the framework of BCS.

Quality Goals

• Preventing unwanted and unexpected events by ensuring the participation and information of all employees in patient safety activities,
• Preventing errors due to incorrect patient identification,
• Improving the process of effective communication between health professionals,
• Preventing unwanted and unexpected events that may develop due to the use of high-risk medicines,
• Prevention of unwanted and unexpected events that may arise from safe surgical practice processes,
• Preventing unwanted and unexpected events that may occur by preventing fall incidents,
• Ensuring hand hygiene to reduce healthcare-associated infections,
• Ensuring the continuity of the studies documenting the quality of the service provided in accordance with the targets,
• Proactively assessing all risks that may arise within the scope of patient safety and ensuring that measures are taken,
• Ensuring that the committees meet at the determined period,
• Simplification of existing documentation in line with standards and processes,
• Ensuring standardization in the patient care process,
• Performance indicators are selected in line with laws and regulations, national and international standards, organizational goals and strategies, and needs to improve patient safety. The Indicator Management Guide published by the Ministry of Health for Quality Standards in Health is followed.

Our Committees

• Quality Council
• Information Security Committee
• Radiation Safety Committee
• Facility Safety Committee
• Pharmaceutical Management Committee
• Infection Control Committee
• Patient Rights Committee
• Education Committee
• Patient Safety Committee
• Employee Health and Safety Committee (OHS)
• Employee Opinion and Suggestion Evaluation Committee

Our Teams

• Code Blue Team
• Code White Team
• Code Pink Team
• Self-Assessment Team
• Building Tour Team
• Medical Device Management Team
• Sterilization and Disinfection Team
• Waste Management Team

Quality Management

• Document Management
• Risk Management
• Audit Processes
• Unwanted Event Notification System
• Disaster and Emergency Management
• Monitoring Indicators

Department Quality Officers

It was formed by employees at the level of responsibility representing each department.

Our Patient and Employee Oriented Services

• Medical Directorate
• Nursing Services
• Patient Services
• Patient Rights
• Occupational Health and Safety

Health Services

• Patient Care
• Medicines Management
• Prevention and Control of Infections
• Cleaning, Disinfection and Sterilization Services
• Radiation Safety
• Operating Room

Support Services

• Facility Management
• Hotel Management Services
• Knowledge Management
• Material and Device Management
• Medical Records and Archive Unit
• Waste Management
• Outsourcing