Overview of the Institutional Quality Policy
To provide advanced oral and dental health services at world standards with a contemporary infrastructure and social service awareness, using the newest known technologies in the field of dentistry within the framework of our vision and mission, aiming to continuously improve quality in healthcare at national and international standards, ensuring sustainable high-level dentistry services respectful of patient and employee rights.
Objective of the Institutional Quality Policy
- To implement the requirements of all quality systems applied within the institution in harmony and to monitor their continuity,
- To maintain quality improvement and patient safety efforts in line with the mission, vision, values, and strategies of the institution, without compromising ethical values,
- To raise the level of quality and patient safety in the Institution by using evidence-based improvement tools that prioritize training,
- To support effective communication and multidisciplinary work at every level,
- To provide quality healthcare services with modern technology required by contemporary medicine,
- To provide quality service in line with national and international patient safety goals,
- To contribute to efforts protecting and improving public health,
- To ensure patient, patient relative, and employee satisfaction and continuously increase their training,
- To ensure optimum financial performance,
- To not compromise the conditions of the Quality Management System and to continuously increase its effectiveness,
- To ensure continuous development,
- To structure and develop the institution's systems and processes in line with good practices.
Our Duties as the Quality Directorate
- To ensure the coordination of activities carried out within the framework of HYS (Health Quality Standards),
- To monitor activities directed toward institutional goals and objectives,
- To manage self-assessments,
- To manage processes related to the adverse event reporting system,
- To take part in studies related to risk management,
- To manage activities aimed at measuring patient experience and employee feedback surveys (such as survey applications, evaluation of survey results, improvement activities targeting survey results),
- To ensure document management within the framework of HYS,
- To manage processes related to quality indicators,
- To participate as a member in committees determined within the framework of HYS.
Quality Objectives
- To prevent adverse and unexpected events by ensuring the participation of all employees in patient safety studies and providing information,
- To prevent errors arising from the incorrect identification of patient identity,
- To develop the process of effective communication among healthcare professionals,
- To prevent adverse and unexpected events that may develop depending on the use of high-risk medications,
- To prevent adverse and unexpected events that may arise from safe surgery application processes,
- To prevent adverse and unexpected events that may arise by preventing fall incidents,
- To provide hand hygiene to reduce healthcare-associated infections,
- To ensure the continuity of activities documenting the quality of the provided service in accordance with the targets,
- To evaluate all risks within the scope of patient safety that may arise proactively and to ensure that precautions are taken,
- To ensure that committees meet at the determined period,
- To streamline existing documentation in compliance with standards and operations,
- To ensure standardization in the patient care process,
Our Committees
- Quality Improvement Committee
- Information Security Committee
- Radiation Safety Committee
- Facility Safety Committee
- Medication Management Committee
- Infection Control Committee
- Patient Rights Committee
- Training Committee
- Patient Safety Committee
- Employee Health and Safety Committee (OHS)
- Employee Feedback and Suggestion Evaluation Committee
Our Teams
- Blue Code Team
- White Code Team
- Pink Code Team
- Self-Assessment Team
- Building Tour Team
- Medical Device Management Team
- Sterilization and Disinfection Team
- Waste Management Team
Quality Management
- Document Management
- Risk Management
- Audit Processes
- Adverse Event Reporting System
- Disaster and Emergency Management
- Monitoring of Indicators
Our Department Quality Officers
Formed by employees at the responsibility level representing each department.
Our Patient and Employee-Focused Services
- Medical Directorate
- Nursing Services
- Patient Services
- Patient Rights
- Occupational Health and Safety
Our Healthcare Services
- Patient Care
- Medication Management
- Prevention and Control of Infections
- Cleaning, Disinfection, and Sterilization Services
- Radiation Safety
- Operating Room
Our Support Services
- Facility Management
- Hospitality Services
- Information Management
- Material and Device Management
- Medical Records and Archive Unit
- Waste Management
- Outsourcing